Cloud Managed Services

A strategic method for improving operations and cutting expenses, cloud based managed services allow you to focus on running your business while our team of technical professionals maintains your cloud environment, even your on premise IT situation.

Administration

CloudFirst can provide full administration of your cloud environment. Cloud managed services include managing user accounts, distribution groups, security groups, SharePoint content updates and shared folders according to your company policies. All tasks are recorded, so that reports and trending details can be delivered monthly. We structure our services to operate as an escalation point from your helpdesk, or to handle requests directly from your business units.

Monitoring & Trending

Monitoring changes to your cloud environment is essential for security and can assist an organization meet certain compliance requirements. Our experience includes working with your organization to determine the appropriate data to monitor, designing dashboards and, creating alerts to be sent to the appropriate person or group for follow-up action. The Experts at CloudFirst use enterprise-grade, real-time monitoring tools to detect and log events. We offer 24x7 monitoring services to detect problems before they become critical issues.

Analyzing trends in resource usage can assist with planning for expansion and help manage future costs. Based on current consumption levels, when will my organization need to purchase additional disk space?  Trending analysis can assist with the answer.

Cloud Infrastructure Support

Managing Azure cloud server infrastructure, deploying new machines, adding storage as needed, maintaining databases, providing reports; these are just some of the many services CloudFirst can assist your organization with in maintaining your cloud infrastructure.

Desktop Support

Windows 7 and Windows 8 Desktops that are used to access cloud based applications and servers are eligible to be included in our Desktop Support services. Desktop support includes patch and security management, support of technical issues, and also hardware and software inventory. Global desktop deployment and 24x7 Support in multiple languages are also available.

Contact CloudFirst to Discuss Managing a New or Existing Cloud Environment